Terms and Conditions

Rescheduling or Cancelling a Lesson

If a student needs to reschedule or cancel a lesson appointment, please notify customer service with 48+ hours to avoid any rescheduling fees. This allows us to have the potential to fill this lesson appointment.

Late Reschedule / Late Cancellation Policy

Rescheduling or cancelling within 48 hours will incur a $80 rescheduling fee. 

No Show / Lost or Misplaced Permit Policy

If a student had a scheduled appointment time and does not show up to the lesson, forgot about the lesson, lost, or misplaced their permit, then it will be deemed a no-show. In the event of a no-show, the instructor will try calling the student and support system to attempt to make contact with them. After multiple attempts of calling or texting, the instructor will wait for up to 15 minutes from the scheduled time. At this point, if we have not received any response, we will assume the student forgot or is not available for the lesson.

To help avoid these situations as much as we can, we have processes in place to help these situations, not come up as often. We try our best to be proactive in finding solutions to these problems. We have documents on hand that may be used to a issue student licenses. A student license allows students to drive with our school only, if they do not have a permit but please understand that there are specific requirements that need to be met when issuing a student license.

Requirements needed to issue a student license:

Proof of age:

-Birth certificate

-Passport

-State Issued Identification

-Photo of the front page of the permit and photograph of page that shows students photo

To be proactive, the best practice would be to have these documents ready in case this were to happen.

To help you understand student 1st's perspective on a no-show and how it affects our business please consider the following. Every appointment slot has a value to us whether it is using an appointment slot for a student who is on a waitlist or that it provides monetary value for our business. When an appointment is missed or a student is not prepared with their permit it will result in a fee reflecting the single lesson price to help make up for any loss profits that otherwise would’ve been caused by the no-show. We do our best to remind our students of their appointments ahead of time and we hope you understand and respect our time as well.

Overview of Reschedule / Cancellation / No-Show Policy

1. Reschedules with 48+ hour notice will result in no fee.

2. Reschedules or cancellations within 48 hours will incur a $80 fee.

3. A No-Show or Misplaced / Lost Permit will incur a fee that reflects the cost of the single lesson.